When you create an account, we collect:

• Name, email address, and phone number
• Profile photo and biography
• Home address (for service delivery)
• Payment information (processed securely by our payment provider)
• Government-issued ID (for Sitter verification)

We collect information about your pets including:

• Pet name, breed, age, and size
• Health conditions and medications
• Behavioral information and special requirements
• Pet photos

We automatically collect:

• Device information (type, operating system, unique identifiers)
• Log data (IP address, access times, pages viewed)
• Location data (with your permission)
• App usage patterns and preferences

We use the collected information to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Connect pet owners with sitters
• Verify user identities and conduct background checks
• Send notifications about bookings and messages
• Provide customer support
• Send promotional communications (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

When you book a service, we share relevant information between Owners and Sitters, including names, contact information, pet details, and booking specifics.

We share information with third-party service providers who assist us in operating the platform, including payment processors, background check services, cloud hosting providers, and analytics services.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure payment processing (PCI-DSS compliant)
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information after account deletion for legal compliance, dispute resolution, and fraud prevention purposes.

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information
• Delete your account and personal data
• Opt out of marketing communications
• Disable location services
• Request data portability

To exercise these rights, contact us at support@kydoapp.com.

We collect location information to match you with nearby sitters and provide location-based services. You can disable location services in your device settings, but this may limit app functionality.

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it promptly.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

We may update this Privacy Policy periodically. We will notify you of material changes through the app or via email. Your continued use of the service after changes constitutes acceptance of the updated policy.

For questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@kydoapp.com

Fill out the form below to send an email directly to our support team.

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You can also email us directly at: support@kydoapp.com